‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an natural focus for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an advertising revolution, seeing big businesses spending big on content creators and devoting less capital to advertising goods in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Today, a spree of content from users have recorded its extensive utilization in “practical tricks”.
It has been touted as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for creaky hinges. It has even been deployed to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational amplified the hacks by asking their own scientists to test them and sharing the findings with influencers.
Claims that Vaseline reduced the sensation of spicy food on lips were validated. Similarly supported were ideas it could extend fragrance and revive leather bags. Proposals that it might bleach teeth or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said interacting online “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Seismic Media Shift
The approach indicates seismic changes occurring in how media is consumed, with younger consumers allocating more attention to social media platforms than traditional TV, print, or radio.
This change is evidenced by declines in TV and print advertising. In the UK, advertising income for primary networks have declined by over six hundred million pounds in real terms since 2019.
The Creator Economy Boom
It also reflects a merging of functions as brands effectively act as media producers, linking up with numerous influencers to boost their products.
Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also allows them to tweak their content more easily to see what works.
Such methods are increasing. Advertising spending on digital creator partnerships is growing fourfold quicker than the media industry overall. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to frame public debate.
The executive noted: “A top-tier ROI marketing event is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”